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Streamcheck's Service Level Agreement (SLA) Support service provides verification and enforcement of streamed content
24 hours a day, 7 days a week. High-frequency testing from our distributed network of Internet Scanners will ensure that
your streaming provider is meeting your quality expectations. The service supports all major formats including Real Media,
Windows Media and streaming MP3s.
• Why do I need an SLA?
• How does Streamcheck enforce an SLA?
• SLA metrics
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Why do I need an SLA?
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The purpose of creating an SLA agreement is to ensure that your streaming services provider is meeting your quality expectations.
This protects you from poor service, excessive downtime, unacceptable quality.
How do you know if you're getting the uptime you pay for?
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How does Streamcheck enforce an SLA?
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Streamcheck's Scanners, located in cities throughout North America and Europe, will attempt to connect to your streams
30 times per hour and play your content. Each time a check is done a Scanner will watch the content for 60 seconds while
recording:
• Network statistics (e.g. DNS time, traceroutes, packet statistics).
• Streaming statistics (e.g. connection success rate, bit rate, connect/buffer/rebuffer time).
• Server statistics (e.g. server type, serving platform, streaming protocol).
• Presentation statistics (e.g. frame rate, player errors, metafiles & URLs).
These measurements
will then be available to you in real-time via our interactive Web Interface, email notification system and XML gateway.
Lastly, a comprehensive HTML email report will be sent to you and your service provider showing outages, downtime, and
any sub-standard performance metrics.
Streamcheck makes it easy for you to measure your SLA.
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SLA metrics
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Any combination of Streamcheck's metrics can be written into a Streaming Service Level Agreement.
Commonly included metrics are:
• Connection Success Rate.
• StreamQ.
• Average Bitrate.
These are factors which both partners can easily understand and agree upon. For example, if connection success rate over one hour
is below X%, $Y rebate will be given, or if overall connectivity over one month is X%, Y days will be free.
This can be duplicated for both StreamQ and Average Bitrate.
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